Terms and Conditions
Who can play with us
Our games are open only to adults who are at least 18 or have reached the gambling age where they live, if that age is higher. We can ask for proof of age whenever we need it. Online gaming rules differ from country to country, so checking that real-money play is allowed where you live is your own responsibility, and we do not give legal advice on that question.
We do not take registrations from the United Kingdom of Great Britain and Northern Ireland and its overseas territories. The same applies to Panama, Russia, Israel, Germany, Denmark, Canada, Belgium, Belarus, Austria, Australia and Antigua, to France together with its overseas territories, to the Netherlands together with Curaçao and the Antilles, to the United States, and to any place where online gaming is against the law. An account opened from one of these places is treated as void, and its wagers and winnings are forfeited.
Play with us is for your own enjoyment. Playing for somebody else, as a group or as a business is not allowed. Our staff, partners, affiliates and their close family members cannot play for real money.
Your account
The details you give us when you register must be true, and you should keep them current. Each person may hold one real-money account and must play only in their own name. Opening extra accounts can lead to closure and loss of funds. Keep your login details private, because we cannot be held responsible if an account is misused after they have been shared or carelessly exposed. Abusive or threatening behaviour towards our team or other players, in chat or anywhere else, can lead to suspension or closure.
An account with no login for twelve months in a row becomes inactive and its real-money balance is removed. Contact us and complete verification if you would like that balance restored.
Deposits, withdrawals and bonuses
We take deposits only from the person who owns the account and pay out only to accounts that person owns and controls. Each deposit needs to be wagered at least once before we handle a withdrawal, and we ask for proof of identity with every withdrawal, whatever the amount. We may also ask about your address and where your money comes from.
Withdrawals start from £100, depending on the method, and are capped at £5,000 a week. Bigger sums are paid in weekly parts until the full amount is settled. A first withdrawal, or one made after a change of payment details, is cleared by the payment processor first, which can take up to five business days. Winnings from a bonus taken without any deposit are limited to £150.
Our bonus rules, including wagering, game limits and maximum stakes, are set out with each offer and in the bonus rules on our home page. Bonus abuse, such as low-risk betting patterns or cashing out before the conditions are met, can cost the bonus and any related winnings. A chargeback or other payment dispute may lead us to hold or adjust balances and to close the accounts concerned.
Fair play
Bots, scripts and other automated tools are not allowed, and nor is using several tabs, browsers, devices or accounts to influence results. Tell us straight away if you spot an error or a wrong balance, since anything credited through a fault is void. When a game result on your screen differs from our server log, the server log decides the outcome. Tournament play ends at the official closing time, and a spin still running at that moment does not count.
Liability and changes
Our services are provided as they are, and we are not liable for losses caused by disconnections, technical faults or the actions of third parties outside our control. We may update these rules at any time by publishing the new version, and continuing to play means you accept it. If anything said by our support team differs from these rules, the rules apply.